Refund policy

RETURN & REFUND POLICY

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, pet preference, allergies, or items that have been opened or used. Please review all product descriptions, ingredients, measurements, and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, expired, or incorrect, please contact us at tailsno7.pet@gmail.com within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

After reviewing the claim, we may offer a replacement, refund, or store credit, depending on product availability and the circumstances. Please keep the item and all original packaging until your claim has been resolved.

SHIPPING DAMAGE

If the shipping box or product was damaged in transit, please photograph the outer shipping box, shipping label, inner packaging, and damaged item. This information may be required to submit a carrier claim.

NON-RETURNABLE ITEMS

For health and safety reasons, pet food, treats, supplements, chews, opened products, used products, personalized items, gift cards, and clearance or final-sale items cannot be returned or exchanged.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has been placed. Once an order has been processed or shipped, it cannot be canceled.

SHIPPING FEES

Original shipping fees are non-refundable. If an approved refund is issued, it will be returned to the original payment method. Processing times may vary depending on your bank or card provider.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Contact: tailsno7.pet@gmail.com